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Refund Policy

Transparency in Service & Data Protection

At CRM Gro, we prioritize both your data privacy and clear service terms. Our refund policy ensures fair transactions while our security measures protect your information with advanced technologies including MD5 encryption and real-time monitoring.

Custom Development & Enhancements

  • All platform customizations are billed based on estimated effort and development complexity
  • Third-party API integrations evaluated individually with charges based on technical requirements
Refund & Cancellation Policy
  • Refunds eligible within 7 days of purchase only
  • ₹10,000 deduction for setup/installation costs
  • Only applicable for technical failures/malfunctions
  • Void if client fails setup/customization obligations
Location Tracking Services

Google Maps tracking requires client-maintained Google Wallet API credits

Third-Party Integration Policy
WhatsApp API
  • Excluded from base package
  • No fee for pre-integrated providers (ATOZ Sender, Fit-Tech 24, etc.)
  • Custom integrations billed separately
Email API
  • Not included by default (Gmail, Office 365, etc.)
  • Pre-supported platforms: no cost
  • Custom integrations: additional charges apply
SMS API
  • Not included in base platform
  • Pre-integrated vendors: no additional fees
  • New vendors: development charges apply
Facebook Lead API
  • Native integration included
  • Additional third-party integrations: case-by-case charges
Lead Source Integrations
  • IndiaMART: API Key + Registered Mobile required
  • TradeIndia: User ID, Profile ID + API Key
  • Just Dial: Integration URL + Parent ID
  • Exporter India: API Key + Registered Email
  • OLX: Integration URL required
IVR System Integration
  • Not included in core package
  • Pre-integrated providers: no extra cost
  • New integrations: custom development charges apply (based on complexity)

How to Contact Us

Email: crmgro.info@gmail.com